Shipping policy
Shipping Policy
Thank you for shopping with LaLa’s Notes. Our handcrafted wellness products are prepared and packaged with care.
Order Processing
Orders are generally processed within 3–5 business days before shipment. Processing time is separate from carrier transit time. During launches, holidays, promotions, or periods of high order volume, additional processing time may be required.
Shipping Rates & Delivery
Standard shipping is $8.00 for orders under $70. Orders of $70 or more qualify for FREE standard shipping. Express shipping is available for $15.00. Standard shipping generally has a transit time of 3–5 business days after your order has been processed. Express shipping generally has a transit time of 1–2 business days after your order has been processed. Transit times are separate from our 3–5 business day processing time and begin once your order has shipped. Available shipping options and estimated delivery times are displayed at checkout. Carrier delivery dates are estimates and cannot be guaranteed.
Warm Weather & Heat-Sensitive Products
Body butters and wax-based products may soften or melt when exposed to high temperatures during transit. A change in texture caused by heat does not necessarily affect the intended use of the product. Please retrieve packages promptly after delivery and allow heat-sensitive products to return to normal indoor temperature before opening or using them.
Wickless Candles & Wax Melts
Our candles are intentionally wickless and flameless. Wickless candles and wax melts should be used according to the product instructions with an appropriate approved electric warmer. Do not attempt to light a wickless candle or wax melt with a flame.
Shipping Addresses
Please verify your shipping address before completing checkout. Customers are responsible for providing a complete and accurate delivery address. If you notice an error after ordering, contact us as soon as possible. We cannot guarantee address changes once an order has entered processing or shipped.
Lost, Delayed or Damaged Packages
Carrier delays may occur after a package leaves our possession. If your order arrives damaged or you receive an incorrect item, please contact us promptly with your order number and photographs of the package and affected products so we can review the issue.
Questions
For shipping questions, contact us at angela@lalascoachingandwellness.com.