Refund policy

RETURN & REFUND POLICY

We have a 14-day return policy, which means you have 14 days after receiving your order to request an eligible return.

Eligibility for Returns
To be eligible for a return, an item must be unused, unopened, and in the same condition in which you received it, with its original packaging. You will also need your receipt or proof of purchase.

For health, hygiene, and product-integrity reasons, opened or used body-care products cannot be returned, including body butters, body oils, and room & body sprays.

Wickless candles and wax melts must be unused and in their original condition and packaging to qualify for a return.

Starting a Return
Before sending any product back, contact us at angela@lalascoachingandwellness.com with your order number and reason for the return.

If your return is approved, we will provide return instructions and the appropriate return address. Items returned without first requesting a return will not be accepted.

Return Shipping
Customers are responsible for return shipping costs for approved returns unless the return is due to an error on our part or the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable. We recommend using a trackable shipping service, as LaLa's Notes is not responsible for return packages lost in transit.

Damages, Defects & Incorrect Items
Please inspect your order when it arrives. If an item is defective, damaged during shipment, or you receive the wrong product, contact us promptly so we can review the issue and make it right. Please include your order number and photographs when applicable.

Heat-Sensitive Products
Body butters and wax-based products may soften or melt when exposed to high temperatures during shipping. Changes in texture caused by heat do not necessarily mean the product is defective. Please allow heat-sensitive products to return to normal indoor temperature before opening or using them.

Non-Returnable Items

We cannot accept returns of opened or used personal-care products, gift cards, or items marked final sale. For bundles and gift sets, all eligible components must be unused, unopened, and returned together unless the return concerns a damaged, defective, or incorrect individual item.

Exchanges
The fastest way to receive a different eligible product is to contact us regarding the original item. Once an approved return is processed, a new order may be placed for the replacement product.

Refunds
We will notify you after we receive and inspect an approved return. If the refund is approved, it will be issued to your original payment method. Your bank or credit-card company may require additional time to process and post the refund.

Original shipping charges are non-refundable unless the return results from an error on our part or an item arrived damaged or defective.

Questions
For return or refund questions, contact angela@lalascoachingandwellness.com.